Privacy Policy

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Profile Information: Trading preferences, account size, risk tolerance settings
• Communications: Messages you send to our support team

Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages
• Device Information: Device type, unique device identifiers
• Usage Data: Features used, strategies viewed, interactions with the Service
• Cookies and Similar Technologies: We use cookies to maintain your session and remember your preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and send you related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and deliver content relevant to your interests
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe (for secure payment processing)
• Analytics: Google Analytics, Plausible Analytics (for usage analytics)
• Email Services: Resend (for transactional emails)
• Hosting: Cloud infrastructure providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure password hashing (bcrypt)
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

6. Your Rights and Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account settings or contacting us.

Communications Preferences

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You cannot opt out of transactional emails related to your account or subscription.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

Do Not Track

Some browsers include a "Do Not Track" feature. Our Service does not currently respond to Do Not Track signals.

Your Legal Rights (GDPR, CCPA)

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by STS Futures. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after we post modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

STS Futures
Email: [email protected]
Support: [email protected]